SupermartGo
Verified HubOfficial Store & Policies • Panapur Langa, Hajipur, Vaishali
Supermart GO Customer Assurance
Operating directly from Hajipur, Bihar, Supermart GO is your dedicated neighborhood online store. We operate on principles of total transparency, verified weights, doorstep Open-Box Delivery, and honest replacement policies.
Open-Box Delivery Protocol
Supermart GO enables Cash on Delivery and Open-Box Delivery so you can verify each item at arrival. Customers are strictly encouraged to inspect the order in the presence of the delivery executive before completing hand-over.
- Inspect package seals, bottle caps, and weights.
- Ensure exact variants match your invoice.
- Doorstep inspection right at arrival.
Same-Visit Replacement
If an eligible issue (damage, leak, or incorrect item) is confirmed during doorstep inspection:
- The issue is checked and authenticated on-site.
- Swapped immediately if transit stock is carried.
- Priority re-dispatch or instant wallet refund.
WhatsApp Ticket & Photo Proof
If an issue is noticed after delivery or requires assistance, WhatsApp is our primary rapid resolution channel.
Transparent Distance Slabs from Panapur Langa
Standard delivery fee of ₹50 applies on orders below minimum value. Orders meeting or exceeding the threshold receive 100% free delivery.
0 – 3 km
Fee below threshold: ₹50
Minimum for FREE Delivery:
Local neighborhood delivery. Free shipping on orders ₹1,000 and above.
3 – 5 km
Fee below threshold: ₹50
Minimum for FREE Delivery:
Mid-distance city delivery. Free shipping on orders ₹1,500 and above.
5 – 10 km
Fee below threshold: ₹50
Minimum for FREE Delivery:
Extended suburban route. Free shipping on bulk orders ₹5,000 and above.
Beyond 10 km
Standard Fleet Radius: Exceeded
Specialized Transit:
Deliveries beyond 10 km reviewed case-by-case over WhatsApp for specialized charges.
Crucial Policy on Doorstep Inspection & Partial Cancellation
If your order qualified for Free Delivery at checkout (e.g. ₹1,500 order → ₹0 delivery fee), but at the doorstep during Open-Box inspection you refuse certain items (e.g. you reject ₹500 worth and accept only ₹1,000 worth) — since your accepted order value drops below the free delivery threshold (₹1,500), a standard delivery charge of ₹50 will be added to your final bill.
This rule applies across all delivery tiers without exception to prevent policy abuse.
Delivery Charge & Free Shipping Calculator
Calculate your exact delivery charge based on the distance from Panapur Langa hub and your order basket value.
Local neighborhood delivery. Free shipping on orders ₹1,000 and above.
Important Policy on Doorstep Inspection & Partial Cancellation
Special Threshold Rule: If your order was eligible for Free Delivery at checkout (e.g. ₹1,500 order → ₹0 delivery fee), but during the doorstep Open-Box inspection you refuse some items (e.g. you reject ₹500 worth and accept only ₹1,000 worth) — since your accepted order value now falls below the free delivery threshold (₹1,500), a standard delivery charge of ₹50 will be added to your final bill.
Transparent Fee Governance
Open-Box & Return Ticket Generator
Direct instant resolution via WhatsApp (+91 8804789764). Choose a pre-filled ticket template or customize your specific query below.
Tip: When reporting doorstep damage, take a clear photo showing the seal and outer packaging alongside the delivery slip.
Supermart GO Customer Support
Online • +91 8804789764Doorstep Resolution Checklist
Open the package and inspect items while the delivery executive is waiting.
Executives carry common replacement SKUs for immediate on-the-spot hand-off.
Sending photos ensures an instant audit log with our Vaishali hub.
Return window remains valid for 7 days if packaging seals remain unbroken.
Panapur Langa, Ward No. 4, Hajipur, Vaishali, Bihar – 844124, India
Phone: +91 8804789764
Email: contact@supermartgo.com
20260919109095747
Registration number provided; validation & applicability pending regulatory verification.
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